Shipping and Returns
We want you to enjoy what you ordered, but if something isn't right, let us know. Returns and Exchanges are always available on items that have not been customized.
No Hassles - Our top priority is to provide the best possible service; that is why we want to have the best return policy available. If for any reason you are not satisfied with your purchase, you may return the item for a refund. Returns must include a receipt and the items must be in original condition, including tags and labels. Once we receive the returned merchandise, we will credit your account within 10 business days. Shipping charges are not included in the refunded price.
Making a return is simple. Follow the instructions below to ensure we continue providing the best possible service.
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We'll handle your return within 10 business days of receipt. Refunds will be processed to the credit card of the initial purchase. If you received the item as a gift, we will be happy to give you a store credit for the amount of the returned item.
Return merchandise using our easy and convenient return process, and order your new merchandise at the same time by calling our Customer Service center. We will bill your credit card for the new merchandise and refund your credit card for the returned merchandise as soon as we receive it. All exchanges will be processed as standard shipping at the current cost posted on our Web site. To request an alternate shipping method, please contact the Customer Service center.
- Complete the Return and Exchange form you received with your shipment or print a new Return and Exchange form. (You will need Acrobat Reader to view this document. You may download it at http://www.adobe.com). Include it with the item(s) you're returning.
- Place the return label from your package on the return. If you use this label, we’ll deduct $5.50 from the credit you'll be receiving to cover return shipping costs. If the return is our fault, we’ll cover the shipping.
- If you’re returning from outside the U.S., or don’t want to use our label, please send your package, prepaid, via the carrier of your choice (we recommend UPS or USPS Priority Mail). Whichever carrier you choose, we suggest you insure the package and have it traceable.
- Send it to us at:
It Takes Balls
6136 Flor De Rio Nw
Albuquerque, NM 87120
Contact us if there is any damage to your package.
Warranty information comes packed with your item.
Damaged or Defective Products
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